Privacy Policy

Last updated: November 9, 2026

Your privacy is important to us. This Privacy Policy describes how Christian Centi (hereinafter "Promoter", "we", "us" or "our"), as a promoter of tourist services operating through the website ETNAMORE (etnamore.com) (hereinafter "Site"), collects, uses, shares, and protects your personal information.

By using the Site, you consent to the collection and use of information in accordance with this policy.

1. Data Controller

The data controller for personal data collected through this Site is:

Christian Centi Email: info@etnanordlinguaglossa.it

2. Types of Data Collected

We collect different types of information for various purposes to provide and improve our service.

a) Data provided voluntarily by the User

When you book an excursion, send a contact request or write a review through the Site, we ask you for certain personally identifiable information that can be used to contact or identify you ("Personal Data"). This may include:

First and Last Name
Email Address
Phone Number
Country of origin
Booking details: excursion, date, time, number of adults and children, any notes
The content of messages sent through the contact form
The ratings and comments of the review you choose to leave after the excursion

If you contact us via WhatsApp, email or phone, we process the data you provide in that conversation to reply to you and, if you ask us to, to record your booking.

b) Usage Data

We may also collect information on how the Site is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g., IP address), browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

c) Tracking & Cookies Data

We use technical cookies, which are necessary for the Site to work, and, only with your consent, analytics cookies to understand how the Site is used and to improve it. We do not use marketing or profiling cookies.

Cookies are files with a small amount of data that may include an anonymous unique identifier. The technical cookies we use are:

Cookie preferences:
- Cookie: etnamore_cookie_consent
- Domain: etnamore.com
- Duration: 6 months
- Purpose: Remembering the choices made in the cookie banner.
Language:
- Cookie: NEXT_LOCALE
- Domain: etnamore.com
- Duration: Until the browser is closed
- Purpose: Remembering the chosen language when it differs from the browser language.
Google reCAPTCHA:
- Main Cookies: _GRECAPTCHA
- Domain: google.com
- Duration: Up to 6 months
- Purpose: Protecting the booking and contact forms and the login to the reserved area from spam and automated abuse.
Partner Agencies' reserved area:
- Main Cookies: login session cookies (next-auth.*)
- Domain: etnamore.com
- Duration: Up to 30 days
- Purpose: Keeping Partner Agencies logged in to their dashboard. They are not set for Site visitors.

The analytics cookies, enabled only if you give your consent, are:

Google Analytics (GA4):
- Main Cookies: _ga, _ga_*
- Domain: google.com
- Duration: Up to 2 years
- Purpose: Collection of anonymous statistical data on site usage to understand how visitors interact with content.
Microsoft Clarity:
- Main Cookies: _clck, _clsk, CLID, ANONCHK, MR, MUID, SM
- Domain: .clarity.ms / microsoft.com
- Duration: Up to 1 year
- Purpose: Anonymous analysis of user interaction through heatmaps and session recordings to identify usability issues and improve site design.

When a booking is recorded, our server sends Google Analytics a conversion event with the booking code, the excursion and its value, without your name, email or phone number. If you have accepted analytics cookies, the event is linked to your browsing session; otherwise it is recorded without any link to your browsing.

Your consent for the use of these analytical cookies is collected via the cookie banner on the site. You can change your preferences or withdraw consent at any time through the banner settings or your browser settings.

You can manage cookie preferences directly from your browser settings, for example, preventing third parties from installing them. Through browser preferences, it is also possible to delete cookies installed in the past. Disabling all cookies may compromise the functionality of some analytical features of this site.

d) Third-Party Content

Some pages display content provided by third parties, which receive your IP address and may set their own cookies according to their privacy policies:

YouTube (Google): the webcam videos. The player is only loaded when you start playback; until then only the preview image is shown, downloaded from YouTube's servers.
Sketchfab: the 3D model of Etna, loaded only when you open it.
OpenStreetMap and Esri: the map images, loaded when you visit a page containing a map.

3. Purpose of Data Processing

We use the collected data for various purposes:

To manage bookings: We use the Personal Data provided in the booking form to record the booking, pass it on to the Partner Agency that provides the Tourist Service and send you the related communications (confirmation, ticket with QR code, any changes or cancellations).
To answer your requests: We use the data sent through the contact form, WhatsApp or email to answer your questions.
To ask you for a review: After the excursion we may send you up to five emails within 30 days asking for your opinion; they stop as soon as you leave a review. The reviews you choose to leave are published on the Site after verification, showing only your first name, the initial of your last name and your country.
To protect the Site: We use Google reCAPTCHA to distinguish people from automated systems in the forms and in the login to the reserved area.
To provide and maintain the Site: We use Usage Data to ensure the correct technical functioning of the Site, hosted on Vercel.
To improve the Site: With your consent, we use the Usage Data collected through Google Analytics and Microsoft Clarity to analyze how users interact with the Site, and we measure the number and value of the bookings received.
To comply with legal obligations.

4. Legal Basis for Processing

We process your Personal Data based on the following legal bases:

Performance of a contract or pre-contractual measures: To manage the booking you request and pass it on to the Partner Agency.
Consent: For analytics cookies and for publishing the review you choose to leave. You can withdraw it at any time.
Legitimate Interest: To ensure the functioning and security of the Site (including protecting the forms with reCAPTCHA), improve it, measure the bookings received, answer contact requests and ask you for a review after the excursion. You can object at any time by writing to us at the address given in section 13.
Legal Obligation: Where necessary to comply with legal obligations.

Your Personal Data may be shared in the following situations:

With Partner Agencies: We pass on the necessary data (First Name, Last Name, Email, Phone, Country and details of the booking or request) to the Partner Agency that provides the Tourist Service, assigned to your booking and indicated in the confirmation. Partner Agencies will use this data exclusively to contact you about the specific request, provide details about the excursion, confirm the booking and manage the organizational aspects of the requested service.
With Service Providers: We employ third-party companies to facilitate and provide services on our behalf. These providers act as data processors and have access to your Personal Data only to perform specific tasks on our behalf, with the obligation not to disclose or use it for other purposes. Key providers include:
- Vercel Inc.: Hosting of the Site.
- Supabase: Database storing bookings, contact requests and reviews.
- Resend: Sending of confirmation emails, tickets and other communications.
- Amazon Web Services: Hosting of the Site's images (CloudFront).
- Google LLC: Google Analytics, Google reCAPTCHA and YouTube videos.
- Microsoft Corporation: Microsoft Clarity.
- WhatsApp (Meta): Messaging, if you choose to contact us via WhatsApp.
For Legal Requirements: We may disclose your Personal Data if we believe in good faith that such action is necessary to comply with a legal obligation, protect and defend the rights or property of the Promoter, prevent or investigate possible wrongdoing in connection with the Site, protect the personal safety of users of the Site or the public, protect against legal liability.

6. Data Transfer

Your information, including Personal Data, may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Italy and choose to provide information to us, please note that we transfer the data, including Personal Data, to Italy and process it there (or where our providers' servers are located). Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

7. Data Retention

We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Specifically:

Booking and contact request data is kept for as long as necessary to manage them, provide assistance with them and comply with administrative and legal obligations. Published reviews remain visible until you ask for their removal.
Usage Data may be retained for shorter periods for internal analysis purposes or to improve the security and functionality of the Site.

We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, and enforce our policies.

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Christian Centi aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

You have the following rights:

Right of access: You can request information about the personal data we hold about you.
Right to rectification: You can request the correction of inaccurate or incomplete personal data.
Right to erasure ("right to be forgotten"): You can request the deletion of your personal data under certain circumstances.
Right to restriction of processing: You can request the restriction of the processing of your personal data under certain circumstances.
Right to data portability: You can request to receive the personal data you have provided to us in a structured, commonly used, and machine-readable format.
Right to object: You can object to the processing of your personal data based on our legitimate interest.
Right to withdraw consent: If processing is based on consent, you can withdraw it at any time.

To exercise any of these rights, please contact us at the email address: info@etnanordlinguaglossa.it. We will respond to your request within one month.

You also have the right to lodge a complaint with a Supervisory Authority (Garante per la Protezione dei Dati Personali in Italy).

9. Data Security

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Data, we cannot guarantee its absolute security.

10. Links to Other Sites

Our Site may contain links to other sites that are not operated by us (e.g., Partner Agency sites). If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

11. Children's Privacy

Our Site does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

12. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

13. Contact Us

If you have any questions about this Privacy Policy, you can contact us:

By email: info@etnanordlinguaglossa.it